Privacy Policy

Last Updated: 26/11/2025

This Privacy Policy explains how LupaChoice (“we”, “our”, “us”) collects, uses, and protects your information when you use our mobile application, website, and related services (the “Service”).

By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

• Account details such as name, username, phone number, email, or profile information.
• Content you share, including posts, comments, and media.
• Messages and group chats (note: these are end-to-end encrypted, see Section 4).
• Transaction details when you use payments via third-party providers (e.g., Stripe).

1.2 Information We Automatically Collect

We and our third-party service providers may collect:

• Device and app identifiers (such as Android ID, device ID, installation ID, IP address).
• Device information (OS version, model, hardware, network information).
• Usage data (features used, interactions with other users, app performance).
• Cookies and similar technologies for authentication and analytics.

1.3 Information from Third Parties

• Payment processors (e.g., Stripe) may provide transaction status or dispute information.
• AI moderation and analytics providers may return content labeling or risk scores.

2. How We Use Information

We use collected data to:

• Provide and improve the Service;
• Facilitate communication between users (chats, posts, requests);
• Enable payments and coordinate with payment providers;
• Personalize content and filter visibility of posts using AI recommendations;
• Moderate and enforce community standards using AI-assisted systems;
• Protect users from spam, fraud, or abuse;
• Ensure safety and moderation.
• Comply with legal and regulatory obligations.

3. Payments

All financial transactions are processed by Stripe (or other authorized third-party processors). We do not store card or bank account details. We receive limited transaction metadata (e.g., payment status, amounts, dispute notifications). Refunds or disputes are handled exclusively by the payment processor, with us facilitating communications.

4. Messaging and Content Security

Private and group chats are end-to-end encrypted. This means neither we nor third parties can access message contents. Posts and public content are not end-to-end encrypted. Visibility is controlled by you (private, selected contacts, or public). Public posts may be analyzed by AI systems to match them with interested users and for moderation purposes. Content reported by users or flagged by AI may be reviewed manually by moderators.

5. AI Features

We use AI systems (including GPT models and embeddings) to:

• Moderate content, detect policy violations, and flag harmful material;
• Extract keywords and classify content for personalization and filtering;
• Match product/service requests with potentially interested users;
• Improve search and discovery of posts.

AI systems may process your content automatically. While these systems are designed to respect privacy and safety, they may sometimes make mistakes.

6. Camera Usage

The app requests access to your device’s camera solely for letting you take or upload photos and videos within the app (for your profile, posts, or chats). We do not record or use the camera in the background.

7. Sharing of Information

We share information only in limited cases:

• With other users: according to your visibility settings (friends, selected contacts, or public).
• With service providers: payment processors, AI moderation providers, hosting, analytics.
• For legal reasons: if required by law, regulation, or lawful request by authorities.
• During business transfers: in case of merger, acquisition, or asset sale.
• We do not sell your personal data to advertisers.

8. Your Choices and Controls

You can manage who sees your posts, delete content or your account, disable personalized recommendations, or request a copy of your data.

9. Data Retention

Encrypted messages are stored on your device and not retained by us after delivery. Posts and public content are retained until you delete them or your account. Metadata (e.g., login logs, payment records) may be kept as required by law.

10. Children’s Privacy

The Service is not directed to individuals under the age of 16 (or the minimum age required in your country). We do not knowingly collect personal information from minors.

11. Security

We implement technical and organizational measures to protect your data, including:

• End-to-end encryption for chats;
• TLS encryption for network traffic;
• Access controls and monitoring;
• AI-assisted and human review for abuse detection.

No system is 100% secure, and you use the Service at your own risk.

12. International Data Transfers

We may process and store information on servers located outside your country of residence. By using the Service, you consent to such transfers, which are protected by appropriate safeguards.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Continued use of the Service after updates means you accept the revised version.

14. Inquiries

If you have any questions or concerns about this Privacy Policy, please contact us at support@lupachoice.com.